Terms & Conditions

Safety:

Although some items such as aprons may be for children, they are not suitable for children to play with.  Please take care with all products.

Christmas sacks - please be extra careful with these as they do have a cord to fasten them.

Distance Selling Regulations:

To comply with Distance Selling Regulations a cooling-off period of 7 working days for the purchaser to cancel their order is allowed.

Ordering:

Payment in full should be sent with your order.

Payment: 

Online by Nochex, or 

By Cheque:  payable to A. Rayner

Send to: Old Bat Crafts, 6 Blacksmiths Close, Ramsey Forty Foot, Cambridgeshire.  PE26 2YW

Alterations to Order:

If you wish to alter your order please contact Old Bat Crafts and I will do my best to change your order.  However, if fabric has already been cut out, then there may be further costs and more time involved if I have to order more materials from my suppliers.

Changes to Designs/Withdrawing Designs:

Occasionally It may be necessary to alter or withdraw designs from the website if the necessary materials are no longer available from suppliers.  Every attempt will be made to find an alternative source, but this may result in a delay in completing your order.  If there is likely to be a delay you will be informed, and you can of course cancel your order and receive a full refund. 

If it is no longer possible to make up your order, you may change your order or receive a full refund.

Returns:

Exceptions – the following items cannot be returned:  any personalised items or bespoke items.  Bespoke items include any products that are not standard designs (including standard colour range) and therefore cannot be sold elsewhere.

Other items can be returned within seven days of you receiving them provided they are returned in their original packaging undamaged and unused; however, customers must pay the return postage which should be at least recorded delivery.  

(NB The customer will be liable for the value of the goods if they go astray in the post, therefore it may be necessary to get extra insurance at the post office if the value of the goods is higher than covered under recorded delivery.)

Faulty or Damaged Goods:

If the items are faulty, please return them for a refund or replacement.  You will be refunded for the cost of return postage.  

(NB Please use recorded delivery to return items.  As mentioned above, if the value of the goods is higher than covered by recorded delivery, please obtain insurance at the post office.  This will also be refunded.)

If the goods have been damaged in transit please contact me within 48 hours.

Delivery Delays:

Old Bat Crafts is not responsible for any delivery delays (eg due to strikes), or non-delivery of an order.

Copyright:

All designs, photographs and website content are copyright.

Data Protection:

Your name and address are only used to correspond with you regarding your order and to send your order to you.  No personal information will be disclosed to anybody else.

Satisfaction Guarantee:

Every effort will be put into making your order perfect for you, but if you are not happy with the finished product please email within 7 days & everything will be done to try to resolve the problem. 

Changes to Terms & Conditions:

These Terms and Conditions may be subject to change at any time.